Store Policies

CLASSES

Class Registration

Classes have limited space, typically ranging from 8 -12 students. Registration is on a first come first served basis, with registration being confirmed by payment in full. To ensure your space, we recommend you book your class ahead of time, and our staff will contact you for payment when it is due (one week in advance). If a class is full we can add you to our wait-list, and will contact you if a space becomes available.

Cancellation Policy

We reserve the right to cancel any class, and will contact you at least one week prior to the first session to let you know if we do not have enough registration (this happens very rarely and we apologize in advance should this occur, but we need to meet our minimum registration in order to continue with the classes). Registered students needing to cancel must contact us by email a minimum of one week before the first class to receive a refund on registration. If you cancel less than one week in advance we will try and fill your space from our waiting list, if possible, and issue you a store credit which you can use for classes, art supplies, or custom framing. If we are unable to fill your space, no credit will be issued. No refund or make up is eligible for students who miss a scheduled class. If you have any further questions please do not hesitate to call us at 604-448-1860

Gift Certificates

Our Gift Certificates can be made in any amount, and can be used to purchase art supplies, framing, and classes. If the full amount of the Gift Certificate is not used during your transaction, any remaining balance is converted into a Store Credit that can be used for subsequent purchases.

Membership Program

Joining the Phoenix Art Workshop Membership Program is the best way to stay up to date on all our sales, classes, and events, while also entitling you to our Member's Discount of 10% off the art supplies in our shop (excluding items already on sale and select discount-ineligible items). Our Membership Program is tied into our Phoenix Art Workshop mailing list -- as long as you remain subscribed to our once-a-month email newsletter, you are eligible for our Member's Discount.

Online Sales

Sales Tax
All product prices quoted on our site are in Canadian dollars and do not include any applicable taxes or shipping.

Payment Methods
We accept VISA and MasterCard credit cards. If you wish to order or redeem gift certificates, please call us at 604-448-1860.

Online Order Return & Refund Policy
Please inspect your order immediately upon receipt, and contact us at 604-448-1860 if:

There is noticeable damage to the product.
The product(s) shipped to you have been sent in error.

Returns are accepted within 30 days of purchase provided the returned product is unused and in saleable condition. We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or it has been determined that the product is defective or arrived damaged.

If the package appears damaged when it arrives, we recommend that you inspect the package before you sign for it. If there is obvious damage from shipping we recommend you refuse the shipment.

If product was ordered in error by the customer:

The customer is responsible for shipping charges on the return.
A 15% restocking fee will be charged if applicable.
Please call for details.

The same credit card used to make the purchase will be credited with the refund. The credit will be made within 7-10 business days of us receiving and verifying the returned merchandise.

Refund/Return Exceptions:

No refunds or exchanges on Special Order Items, Bulk Orders, Custom Cut/Rolled Stock (canvas, paper, etc), Clearance items.
Gift Certificates are non-returnable and non-refundable.
Shipping charges are non-refundable. (We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or it has been determined that the product is defective or damaged.)

Store Return Policy

Please keep your receipt in case you aren’t happy with your purchase. Refunds will be given within 30 days of purchase when receipt is provided. Items for return must be unused in clean, original packaging. We regret some items are final sale or exchange only (Special Order Items, Bulk Orders, Custom Cut/Rolled Stock, Clearance items, etc).

Refunds: These will be made in the form of original payment. The exception will be debit refunds over $500 which will be issued in the form of a cheque.
Exchanges: We are happy to exchange any products with manufacturer's defaults or damage. Just bring it back with the original receipt.