All product prices quoted on our site are in Canadian dollars and do not include any applicable taxes or shipping.
We accept VISA and MasterCard credit cards. If you wish to order or redeem gift certificates, please call us at 604-448-1860.
Please inspect your order immediately upon receipt, and contact us at 604-448-1860 if:
- There is noticeable damage to the product.
- The product(s) shipped to you have been sent in error.
Returns are accepted within 30 days of purchase provided the returned product is unused and in saleable condition. We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or it has been determined that the product is defective or arrived damaged.
If the package appears damaged when it arrives, we recommend that you inspect the package before you sign for it. If there is obvious damage from shipping we recommend you refuse the shipment.
If product was ordered in error by the customer:
- The customer is responsible for shipping charges on the return.
- A 15% restocking fee will be charged if applicable.
- Please call for details.
The same credit card used to make the purchase will be credited with the refund. The credit will be made within 7-10 business days of us receiving and verifying the returned merchandise.
- No refunds or exchanges on Special Order Items, Bulk Orders, Custom Cut/Rolled Stock (canvas, paper, etc), Clearance items.
- Gift Certificates are non-returnable and non-refundable.
- Shipping charges are non-refundable. (We will gladly refund your original shipping cost if you are returning an item because of an error on our part, or it has been determined that the product is defective or damaged.)
Store Return Policy
Please keep your receipt in case you aren’t happy with your purchase. Refunds will be given within 30 days of purchase when receipt is provided. Items for return must be unused in clean, original packaging. We regret some items are final sale or exchange only (Special Order Items, Bulk Orders, Custom Cut/Rolled Stock, Clearance items, etc).
Refunds: These will be made in the form of original payment. The exception will be debit refunds over $500 which will be issued in the form of a cheque.
Exchanges: We are happy to exchange any products with manufacturer's defaults or damage. Just bring it back with the original receipt.